My Battery Protection

FAQ's

Battery Care / Frequently Asked Questions

Why should I consider an extended service plan for my e-bike battery?

E-bike batteries are one of the most expensive components of the bike and are prone to wear over time. An extended service plan protects you from unexpected repair or replacement costs, ensuring your bike stays powered and ready for use.

The cost of an extended service plan for your battery depends on factors such as the battery’s type, capacity, and expected usage. The Battery Service Plan offers affordable and flexible plans to fit your budget and usage needs.

Most extended service plans for e-bike batteries cover issues such as:
– Reduced capacity beyond a specified threshold.
– Charging failures or malfunctions.
– Complete battery failure not caused by misuse.
– Manufacturing defects impacting performance.

Yes, The Battery Service Plan allows you to add extended protection for your e-bike battery even after the initial purchase, as long as the battery meets the eligibility requirements.

An extended service plan provides financial protection against costly repairs or replacements, access to trained technicians for battery diagnostics, and peace of mind knowing you’re covered in case of unexpected failures.

Filing a claim with The Battery Service Plan is quick and easy. Contact their customer service team with details about the battery issue, provide proof of coverage, and follow their instructions. They’ll guide you through the process to ensure you get back on the road as soon as possible.

Yes, The Battery Service Plan specializes in providing extended service plans for e-bike batteries, offering comprehensive coverage tailored to protect your battery investment.

Ariel Rider, Cirkit, Ebox, ERide Pro, Fiido, Huck Cycles, Onyx Motor Bikes, P51, Razor, Ride1Up, Ristetto, Roadrunner pro, Sondors, Spark Cycleworks, Stark, Stealth, Bomber, Super 73, Sur-Ron, Talaria, Xion, Zooz, Zugo

Essential Tips to Extend Your Electric Bike Battery’s Life
Proper battery care is crucial for enhancing your e-bike’s performance, extending its lifespan, and ensuring safety. Here’s a concise guide to preserving your electric bike battery and avoiding potential risks like overheating or explosions.

While rare, lithium battery explosions can occur due to thermal runaway, a reaction where excessive heat builds up, potentially causing fire or explosion. Common causes include:
• Overheating: High temperatures from heavy use or hot environments.
• Physical Damage: Impact or punctures that short-circuit the battery.
• Manufacturing Defects: Faulty or low-quality batteries.
• Overcharging: Prolonged charging or using non-recommended chargers.
• Improper Storage: Exposure to extreme heat or humidity.
To minimize risks, use certified chargers, store your battery properly, and inspect it regularly.

Best Practices for Battery Care

1. Store Correctly

Keep the battery in a cool, dry place, away from heat and moisture. If storing for a long time, charge it to about 50% to prevent deep discharge.

2. Charge Safely

Recharge after each ride using the original charger in a well-ventilated area. Avoid overcharging and recharge monthly if not in use.

3. Avoid Overcharging

Once fully charged, unplug the battery. Even with overcharge protection, manual precaution is beneficial.

4. Favor Partial Charges

Lithium-ion batteries last longer with partial charges. Keep the charge level between 20% and 80% to optimize performance and lifespan.

5. Clean Battery Contacts

Remove dust and moisture from the battery contacts with a clean, dry cloth to maintain efficient charging.

6. Control Temperature

Avoid extreme heat or cold when using or storing your e-bike. Park in shaded or sheltered areas when necessary.

7. Follow Manufacturer Guidelines

Always refer to your e-bike’s manual for specific care instructions to ensure optimal performance.