I am so happy that I purchased this service plan after a friend told me about it. I left my battery in my garage over the winter and the first time I went to use it, it would not turn on. I did not know what to do and thought I needed to buy a new battery but I realised had signed up for this coverage. After speaking to a rep over the phone I was told how I could reset by battery from its “Sleeping state” and after a full charge cycle I was back on the saddle!